+ Ensures all employees adhere to dress code, appearance, and health requirements. + Ensures all equipment is maintained in good working order. + Ensures foodservice area, equipment, and utensil cleanliness meet company, Subway and health regulations standards. + Provides clear, consistent direction and expectation to employees. + Prepares work schedule and posts in advance. + Conducts regularly scheduled employee performance reviews and discussion. + Conducts regular meetings with Store Manager and employees to enhance communication and teamwork. + Assists employees in greeting customers, taking orders and food preparation. + Checks food preparation and dining areas for cleanliness. + Ensures new employees are properly trained on all aspects of the restaurant. + Utilizes all tools for selection process when hiring for the store. + Uses recruitment techniques to attract potential new employees. + Provides DM or Store Manager with current and future hiring needs. + Resolves customer complaints in a courteous, businesslike and timely manner. + Trains and empowers employees to provide excellent customer service. + Models good customer service and acts as a positive role model for excellent customer service practices. Exceptional customer service is a major component of this position. Maintains standards of restaurant safety and security. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. The Subway Manager performs and directs overall restaurant management. At Gpm Investments LLC in Newport, Arkansas, United States
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